Frequently Asked Questions
Frequently Asked Questions (FAQs)
1. What products and services does Design Point offer?
Design Point offers a wide range of custom design, printing, and branding solutions including business cards, brochures, flyers, posters, banners, t-shirts, and personalized merchandise.
2. How can I place an order?
You can place your order directly through our website by selecting the desired product, customizing your design (if applicable), and completing the checkout process. You can also contact us for bulk or custom orders.
3. What payment methods do you accept?
We accept all major debit and credit cards, UPI, and net banking options. For bulk or corporate orders, direct bank transfer options are also available.
4. How long does delivery take?
Orders are usually processed within 2–4 business days and delivered within 5–10 business days, depending on your location and the product type. Custom or bulk orders may take slightly longer.
5. Do you offer nationwide shipping?
Yes, we ship across India. Delivery charges and timelines may vary depending on your location.
6. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your shipment status in real-time.
7. What is your return and refund policy?
We accept returns within 14 days of delivery, provided the product is unused, in its original packaging, and meets our return conditions. For complete details, please refer to our Return and Refund Policy.
8. Can I cancel my order after placing it?
Orders can be canceled within 24 hours of placement. Once processing or printing has started, cancellation may not be possible. Please contact us as soon as possible for assistance.
9. Do you handle custom design requests?
Absolutely! We specialize in custom designs. You can share your ideas, logos, or brand guidelines, and our design team will help bring your vision to life.
10. How can I contact customer support?
You can reach our support team via email at designpoint.patna@gmail.com or through the Contact Us page. We typically respond within 24–48 hours.