Refund Policy
Return and Refund Policy
Last updated: 06 October 2025
Thank you for shopping at Design Point (https://designpointstore.com/).
If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Return and Refund Policy:
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"Company" (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to Design Point.
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"Goods" refers to the items offered for sale on our website.
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"Orders" means a request by you to purchase Goods from us.
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"Website" refers to https://designpointstore.com/.
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"You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for canceling an order is 14 days from the date on which you received the goods, or on which a third party you appointed (who is not the carrier) took possession of the delivered product.
To exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
📧 Email: designpointstore@gmail.com
📞 Phone: +91-7415679014
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment that you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
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The goods were purchased within the last 14 days.
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The goods are in their original packaging and unused.
The following items cannot be returned:
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Goods made to your specifications or clearly personalized.
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Goods which, by their nature, cannot be returned, deteriorate rapidly, or are past their expiry date.
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Goods not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
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Goods that, after delivery, are inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. Please send the goods to the following address:
Design Point
South Chitragupt Nagar, Kankarbagh, Patna, Bihar, India
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we strongly recommend using an insured and trackable shipping service.
Refunds will not be processed without actual receipt of the returned goods or proof of delivery confirmation.
Refund Timeline
All the refunds will be processed in the source bank account or medium within 5-7 working days once the return is accepted.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
📧 Email: designpoint.patna@gmail.com
📞 Phone: +91-7004533454